Cavaliercrazy Insurance Scheme With Chris Knott Insurance

[Tim@ChrisKnott]

Hi to all!

CavalierCrazy have been in discussion with ourselves about an insurance scheme for all users on this forum and their family members.

We are glad to say that we have signed the deal so I'd just like to introduce myself & our company!

Chris Knott Insurance - http://www.chrisknott.co.uk - have been involved with car clubs for over 20 years so hopefully we'll understand your needs & requirements!

The scheme starts for ages 22 and over for Comprehensive cover, & 19 and over for TPF&T cover, and you must have at least 1 year's NCB (unless you have NCB on a second car or a company car letter to state at least 1 year's claim free driving).

All drivers must have held a full UK licence for at least 1 year, and to insure a 'performance' car, there must be at least 1 years experience of driving that, or similar performance cars. Unfortunately, the scheme is not competitive on all M - Manchester, L - Liverpool, OL - Oldham & SK1-12 - Stockport postcodes and excludes Northern Ireland.

We don't cover roll cages or nitrous and don't offer track day cover.
I'll view the site regularly and try to answer any queries that you have.

In the meantime, please feel free to call the New Business Team when you receive your renewal through. A dedicated team, with years of experience, is waiting for your call!
(I personally don't do the quotes).


0800 917 2274 or 01424 200477 & please don't forget to quote 'reference 975 – CavalierCrazy'!

[Tim@ChrisKnott]

Please don't forget to ring us if your car insurance renewal is due in November. (You can also email us (see separate thread) if you can't ring Mon-Fri 9am-5pm or Sat morning 9am-noon).

From September onwards, we were given increased targets of attaining an extra 25% worth of business on already six figure sums (overall written premium) for new customers.

In both September & October, we have achieved this!
(The target set for renewal retention was also accomplished!).

This shows that, because of both our prices & customer service at new quoting stage & at renewal, surely it's worth a (free) call to get a quote?

0800 917 2274 or if phoning by mobile, 01580 752961, though not free. (Please make sure you fulfil the criteria so we can quote!).

[cavagsi]

Originally Posted by Tim@ChrisKnott

Please don't forget to ring us if your car insurance renewal is due in November. (You can also email us (see separate thread) if you can't ring Mon-Fri 9am-5pm or Sat morning 9am-noon).

From September onwards, we were given increased targets of attaining an extra 25% worth of business on already six figure sums (overall written premium) for new customers.

In both September & October, we have achieved this!
(The target set for renewal retention was also accomplished!).

This shows that, because of both our prices & customer service at new quoting stage & at renewal, surely it's worth a (free) call to get a quote?

0800 917 2274 or if phoning by mobile, 01580 752961, though not free. (Please make sure you fulfil the criteria so we can quote!).

hi there id like you to quote me on a cavalier gsi.
the problem i have is phoning you as no mobile phones are allowed in my place of work and i work past the hours you have posted up,so im pretty snookered,that is unless you can do it for me through email etc
a little info on what my status is;
29 year old male
full uk license
4years ncb
house owner
employed(full time)
the car;
cavalier gsi 16v
mongoose exhaust system as the only modification
rest of the car is totaly standard
cat 1 alarm and immoboliser
parked on the road at home (literaly in front of my window)
wanting full comprehensive cover
post code area;wa9 ...
please reply to me email address or pm me back

twistom@hotmail.com

[Tim@ChrisKnott]

Originally Posted by cavagsi

hi there id like you to quote me on a cavalier gsi.
the problem i have is phoning you as no mobile phones are allowed in my place of work and i work past the hours you have posted up,so im pretty snookered,that is unless you can do it for me through email etc
a little info on what my status is;
29 year old male
full uk license
4years ncb
house owner
employed(full time)
the car;
cavalier gsi 16v
mongoose exhaust system as the only modification
rest of the car is totaly standard
cat 1 alarm and immoboliser
parked on the road at home (literaly in front of my window)
wanting full comprehensive cover
post code area;wa9 ...
please reply to me email address or pm me back

twistom@hotmail.com

Try this - http://www.cavaliercrazy.co.uk/forum...ead.php?t=7601

[Tim@ChrisKnott]

Explanation of phone system changes
to improve call handling.

Just to let you know that we’ll shortly be improving our phone system so that you’ll find out sooner if all our operators are busy. This rarely happens now as we've added more staff but this is for the odd occasions when it may do.

At the moment, if the whole quoting team is engaged, customers get through to a receptionist who takes down a phone number and we call the customer back. The downside is that, when we ring back, it’s either not convenient for them to talk or we get voicemail.

So to improve things and increase your chances of getting through to us first time, we’ll no longer take down numbers for call-backs. Rather than keeping you holding, we’ll tell you earlier that we’re busy and ask you to call back when it’s most convenient to you.

That’ll save your time and your phone bill (unless you’re already saving by using our 0800 number) and we’ll be able to handle more calls first time round because we won’t have quote staff tied up ringing other customers back.

We’ll monitor how well it works over the coming weeks and make any changes as necessary.

[Tim@ChrisKnott]

Hi
Just to let you know I'm taking a (well-earned?!) rest over Christmas!

From today, I am only in on 23/12 but then off till 4/1/10 so won't be able to answer insurance-related questions on here till then.

Of course, the office will still be open each day except the 'Bank Holidays', Christmas Eve, New Years Eve, Saturday afternoons & Sundays – 0800 917 2274 or 01580 752961 if ringing by mobile.

The claims department is manned 24 hours a day and the claims helpline number can be found on your Certificate of Insurance & policy booklet.

Have a good Christmas and a peaceful New Year.

[Tim@ChrisKnott]

Hi
As with most people, we have been affected by the snow but most of our staff are in now though it took some time. We are due more snow in our location in the next few days but as half our staff are fairly local anyway, this shouldn't be a problem.

I'll let you know however if there are any significant changes re staffing!

[Tim@ChrisKnott]

Thanks to all who have rung us for a quote.

We have just calculated the figures for 2009 and they show that the average recorded saving we made for our new customers last year was 12.5% off their BEST quote so it's certainly worth a call!

We consistently average over 80% renewal retention as well (December was 84%!) so people are happy at renewal as well!

0800 917 2274 or 01580 752961 until 1/3/10 then 01424 200477.

[Tim@ChrisKnott]

Please note that we have moved to modern premises in Hastings, East Sussex, specifically designed around the current and future needs of the business and considering the fact that we have taken on quite a few more staff.

The new postal details for Chris Knott Insurance will be:

Chris Knott Insurance

5th Floor

Cavendish House

Breeds Place

Hastings

East Sussex

TN34 3AA



Our quote line number won’t change – you can still call us FREE on 0800 917 2274 for your no-obligation quote – remember to quote your unique club/forum code (mobiles can call 01424 200477).



As well as new premises, we have recently invested heavily in technology that will reduce the amount of paper we use and store. The overall aim of these improvements is to enhance operations and therefore offer members an even better service.

[Tim@ChrisKnott]

Hi

Although on average nearly 1 in every 2 people who get a quote from us take out a policy, the number of people who ring us is quite low compared to the amount of registered users.

I realise that there are certain age and postcode limitations as stated in my original post in this thread (which are there to protect the scheme for the majority due to the high claims loss ratio's within these categories) but I would encourage you to give us a call if your car (or home, breakdown) insurance is due.

Our reputation hopefully precedes us based on the amount of grateful comments received.

Please ring free on 0800 917 2274 (mobiles can ring 01424 200477) and just state the club reference number found in my signature below, or in my original post.